You may return or exchange an unopened, unworn items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In some cases, it's less expensive for you to send the product back (sewing patterns) so we will ship the item you wish instead. We are very reasonable but will not accept ongoing returns from the same customer.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). In the case of not returning the item according to our strict direction and permission, we will refund you as soon as we can.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond and discuss with instructions for how to return items from your order, or to make other arrangements.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We have shipped everywhere. Sometimes we receive undeliverable items, and if so we will contact you and make every effort available to get your items to you. If you refuse a delivery, and we receive it back, we will ask you to pay for the shipment back to you. In rare cases we will refund you pending extraordinary circumstances.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights are specifically entered for precise and accurate postage.
If we are shipping to an International address outside of the United States it can get quite expensive, so please review the quoted shipping at checkout. If you have a concern please email us and we will explore all options to get your purchase to you.
All garments are shipped with Fedex. We will send you the tracking number when we ship so you can track your purchase on your end. Garments can be returned for a different size, or if the item is not for you please contact us before 14 days of receipt of the item.